2 High Street
East Sussex TN6 2QB
+44 1892 660208
Reviews of Beautiful JP Nails
- Sam Malins Added June 17, 2019★ ☆ ☆ ☆ ☆Very bad customer service, rude and incompetent staff!
Went in 2 weeks after having my nails done with gels after having a problem of them changing shade and going all mottled looking 10 days after having them done. I was too busy to go in in between and therefore they assumed I was trying to get a free manicure 2 weeks after.
They were disinterested in listening to my complaint, talked over me, were very rude and aggressive in tone even though I was calm and did not raise my voice.
They continually tried to blame me and said I must have used a cleaning product that would have altered the shade and refused to acknowledge it could even be their fault or a poor polish at all.
A separate issue occurred when I mentioned one had chipped 3 days after having it done and they compromised by redoing this 1 nail. Even at that point still blaming me saying the nail is probably broken underneath which it was not. They then replaced it with a light pink not light grey that they thought was the same shade - incompetent staff!!!
They also tried to make me feel less valued as a customer as I am not a regular customer and the lady mocked me behind my back (when I could fully hear her talking to herself at the counter) when I said the reason I was in, was to look smart for upcoming interviews (she was talking to herself at the counter mumbling about 'an interview'). I shall not be returning and nor should you. Please support other local businesses in Crowborough instead such as Rockasalon with much nicer staff.
I do not want to turn this into a race issue but if Chinese people are to run businesses in England they should learn English common courtesy and our way of customer service.
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